Refund Policy

We provide a 30-day return policy for your first purchase, giving you the freedom to try Harmonia with peace of mind. You have 30 days from the date of delivery to initiate a return. This policy is applicable only to your first order.

To qualify for a return, some portion of the items in your order must remain in their original condition—unopened and in their original packaging. A receipt or proof of purchase is required. Additionally, the return request must be for your initial order with Harmonia.

To begin the return process, please reach out to us at [email protected]

Once your return request is approved, we’ll provide a return shipping label along with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

A full refund on unopened items, minus a $10 fee to cover part of the return shipping cost, will be issued upon successful processing of your return. Please note that original shipping charges are non-refundable.

For any inquiries regarding returns, feel free to contact us at [email protected].

Damages and Issues

Upon receiving your order, please inspect it carefully. If you find any defects, damages, or receive an incorrect item, contact us immediately so we can assess the issue and resolve it promptly.

Exceptions / Non-returnable Items

Certain items, such as opened perishable goods, cannot be returned. If you have concerns about a specific item, please reach out to us for clarification.

Exchanges

We offer free exchanges with no handling fees. However, if exchanging for a higher-priced item, you will need to cover the price difference.

Refunds

Once we receive and inspect your return, we will notify you regarding the refund status. If approved, the refund will be processed back to your original payment method within 10 business days. Please be aware that bank or credit card processing times may cause slight delays. If 15 business days have passed since refund approval and you have not received your refund, contact us at [email protected].

Cancellations

You may cancel your subscription to Products offered through the Subscription Program at any time. If a renewal order has already been processed, cancellation will take effect after that order is completed.